Contact VAXO
Real humans. Fast responses. We're here to help you get the most out of your VAXO.
We're Here to Help
Whether you have a question about an order, need product guidance, or want to share your VAXO experience — our team is ready to listen. We respond to every message personally, usually within 4 business hours.
contact@getvaxo.com
Our primary support channel. Email us anytime, day or night — our US-based team responds within 4 business hours Monday through Friday, and within 24 hours on weekends. Please include your order number (if applicable) to speed up the response.
Sugucapital LLC (VAXO)
1150 NW 72ND AVE TOWER 1 STE 455 11
Miami, FL 33126
United States
Important: This is our corporate office address — please do not ship product returns here. For returns, email us first at contact@getvaxo.com to receive specific return instructions and authorization.
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed (we respond first thing Monday morning)
Holiday hours may vary. During US federal holidays, expect a 24-48 hour response delay.
Common Reasons People Contact Us
📦 Order Status & Tracking
Need to track your order? Check your email for the tracking link we sent after dispatch. If you can't find it, email us with your order number and we'll resend it immediately.
🔧 Product Setup & Usage Help
New to VAXO? Our team can walk you through your first session, recommend the best settings for your needs, and answer any technical questions. Don't hesitate to reach out — we love helping new users get the most out of their device.
💚 Returns & Refunds
Within your 60-day guarantee window? Email us with your order number and the reason for return. We'll provide return instructions immediately. We never charge return shipping or restocking fees.
🛒 Wholesale & Bulk Inquiries
Are you a gym, physical therapy clinic, chiropractor, wellness center, or retailer interested in offering VAXO to your clients? Email us at contact@getvaxo.com with the subject line "Wholesale Inquiry" and we'll send you our wholesale pricing sheet.
📰 Press & Media
Journalists, podcasters, and content creators — we'd love to talk. Email us with your media outlet and story angle, and we'll get back to you within 2 business days.
🤝 Partnerships & Affiliate Program
Have an audience interested in fitness, recovery, or wellness? Our affiliate program offers competitive commissions and dedicated support. Email us to learn more.
⚡ For Fastest Response
To help us help you faster, please include in your email:
- Your order number (if applicable)
- The email used to place your order
- A clear description of your question or issue
- Photos or videos (if reporting a product issue)
We Don't Use Chatbots
Every email you send is read by a real human on our team. We believe customer service is the most important part of our brand, and we treat it accordingly. When you reach out to VAXO, you're talking to people who care about your experience.
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Send us a message and our US-based team will reply within 4 business hours. No bots, no scripts — just real humans who care.