Returns & Refunds

We're confident you'll love VAXO. But if for any reason you don't, we make returns simple, fast, and completely free. No questions asked.

How Our Return Policy Works

The 60-Day Window

You have 60 calendar days from the day your VAXO is delivered to initiate a return. This gives you enough time to actually try the device and see results. Many recovery benefits take 2-4 weeks of consistent use to fully appear — we wanted you to have plenty of time to evaluate.

Why 60 Days (Instead of 30)?

Most companies offer 30-day returns. We give you 60 because we believe in our product. If VAXO didn't deliver results for the majority of our customers, we couldn't afford to offer this. The fact that we do should tell you something about our confidence.

What's Covered

Our 60-day guarantee covers:

• Any reason — you don't like it, it didn't work for you, you changed your mind
• Defective products (warranty also applies, see below)
• Damage during shipping
• Wrong product received
• Unopened items
• Used items — yes, even if you've used VAXO every day for 60 days

How to Request a Return

Step 1: Email Us

Send an email to contact@getvaxo.com with:

• Your order number (found in your order confirmation email)
• The email address used to place the order
• The reason for return (optional, but helps us improve)

Step 2: We'll Process Your Refund

Once we receive your email, we'll confirm your return is approved within 24 business hours. You don't need to wait for us to receive the product back to get your refund — we begin processing immediately.

Step 3: Return the Item (No Shipping Required)

Here's where VAXO is different from most companies: we don't require you to ship the product back. Why?

• Return shipping is expensive and slow
• You shouldn't have to pay for a product that didn't work for you
• We'd rather absorb the cost than make you jump through hoops

Simply keep the device, donate it to a friend or family member, or recycle it responsibly. We trust you.

Step 4: Receive Your Refund

Refunds are issued to the original payment method within 5-10 business days of approval. Depending on your bank, the funds may take an additional 2-3 days to appear in your account.

What You'll Be Refunded

You will receive a refund of:

• The full purchase price of the product
• Any taxes paid at checkout
• Any shipping fees paid (though most of our shipping is free)
• 100% of the amount you originally paid — no deductions

2-Year Product Warranty

Beyond our 60-day satisfaction guarantee, every VAXO device comes with a 2-year manufacturer's warranty covering:

• Battery failures or performance issues
• Defects in materials or workmanship
• Malfunctions due to manufacturing errors
• Charging port or button failures
• Heat element or LED failures

The warranty does not cover:

• Damage from misuse, abuse, or accidents (dropping the device, water damage from submersion)
• Normal cosmetic wear (scratches, scuffs)
• Damage from using non-VAXO accessories or chargers
• Modifications or unauthorized repairs

How to Make a Warranty Claim

Email us at contact@getvaxo.com with:

• Your order number
• Photos or videos showing the issue
• A brief description of what happened

If your warranty claim is approved, we'll ship you a brand-new replacement at no charge — no need to return the defective unit.

Exchanges

If you'd like to exchange your VAXO for a different bundle (e.g., upgrade from 1-pack to 2-pack), email us at contact@getvaxo.com. We'll process your exchange and only charge the price difference (if any). Downgrades are also possible with the difference refunded.

Order Cancellations

If your order has not yet shipped, we can cancel it for a full refund. Contact us as soon as possible at contact@getvaxo.com with your order number.

If your order has already shipped, you'll need to wait until you receive it, then use our standard return process (which is free and easy).

Returns FAQ

Is there really no return shipping?

Correct. For orders under $200, you don't need to send anything back. For larger orders, we provide a prepaid label — you never pay shipping.

Are there restocking fees?

No. We never charge restocking fees, processing fees, or any other deduction. You get back 100% of what you paid.

Can I return a gift?

Yes, with a few extra steps. Email us at contact@getvaxo.com with the recipient's name and the approximate order date, and we'll help you locate the order and process the return.

What if my 60 days have passed?

Our 60-day window is firm for satisfaction returns. However, your 2-year manufacturer warranty covers defects for a full 24 months. If your device stops working through no fault of your own, we'll replace it.

Do I need the original packaging to return?

No. Since most returns don't require shipping the product back, packaging doesn't matter. If you do need to send the product back (rare, only for very large orders), packaging is helpful but not required.

Will I be banned from future purchases if I return?

Absolutely not. Returns are a normal part of e-commerce. You're welcome to order from us again anytime. We genuinely want every customer to be happy — even if that means accepting a return.

How long does the refund actually take?

From the moment your return is approved, refunds appear in your account within 5-10 business days. Most banks process refunds in 3-7 days, but some may take up to 10 days. If 10 business days have passed and you don't see the refund, contact us immediately.

Customer Promise

We built VAXO because we believe high-quality recovery should be accessible to everyone. Our return policy reflects that belief. We never want you to feel "stuck" with a product that doesn't work for you. If VAXO isn't right for your body, your lifestyle, or your goals — we'll refund you, no friction, no judgment.

That's our promise to you. And it's why so many of our customers come back for more — because they know we'll always treat them right.